Appointments require a booking fee which is non refundable if you do not attend the appointment or cancel with less than 48 hours notice (non-negotiable). Our booking system uses Paypal however if you click through then you can pay by credit or debit card if you don't have an Paypal account.
Please note that we do not provide refunds but we will willing exchange or provide a credit note for any unworn shoes.
The booking deposit can be used as credit against a purchase on the day or a gift voucher can be issued which can be used for a future purchase. If you are delayed then please let us know. Should you require an exchange or have a fault with shoes then please call our store 01252 522955.
We recommend wearing face coverings.
If you have any questions, feel free to get in touch firstname.lastname@example.org
** By booking an appointment you confirm that you accept the above policy **